Get help

KU IT Web Services is open 8am-5pm, Monday-Friday.  The best form of contact is fill out the form below, or to email  This will automatically create a ticket for you that you can monitor to see where your request is in the queue.  If you are experiencing production-down issues (website failing to load, error appearing on your page, etc), you can escalate this by calling 864-8080 and explaining the issue with the url to the website.

General email:

IT Customer Support Center: 864-8080


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Troubleshooting tips

Having a problem with a website?  Try these tips:

  1. Clear your web browser cache
  2. Restart your web browser
  3. Try a different browser (we recommend Firefox or Chrome)